1. We reserve the right to alter art work of wording provided to fit the design template. The Character limit we provide is simply a guide and in some circumstances we may need to alter this with no notice given.

 

2.You as a customer are always welcome to a proof of any product prior to making, upon request, this is to ensure fonts and fitment of lettering is to your liking. We can’t be held responsible, for fonts or the lettering used within a font.

 

3. We do offer certain codes for discounts on our website however if we feel there has been an error with any code or a misuse of multiple codes we do reserve the right to cancel any order that has any codes applied to it. There will be no notice of this cancellation.

 

 

4. We are happy to make any changes to any custom wording. Please ensure we are notified within 24 hours to our email address info@loveolivex.co.uk with the change and also the order number.

We will reply to your email confirming this change. Please note if no reply is received confirming this change from us then no change will be made.

 

5. We will not accept any responsibility for errors once an order is placed as the customer is responsible for this.

 

6. When purchasing a wooden product there will BE natural imperfections within the product and we have little to no control over this. Grain changes and looks of the timber are considered as an aesthetics appeal to the natural look. We simply cant exchange or refund any wooden product that you might feel the wood grain differs as this itself could be pleasing for someone as personal opinion will differ from person to person.

 

7. Any product image on our website does represent a actual product but the wood grain within the product does vary and will of course be different. Consider this as the products unique fingerprint and no one will ever be the same.

 

8. As all wooden products are NATURAL and this natural beauty will always show within the product. If you require any further information please contact us to discuss this matter.

 

9. As with all natural wooden products we cant be held liable to any form of cracking and splitting of wood. Due to all timbers being used are either green wood or kiln dried splitting can occur due to environmental factors. All wood will age over time and splitting and cracking can occur. We will not be held liable for this.

 

10. Please note all product sizes are correct at time of listing and sizes can vary due to manufacturing changes. All sizes and weights are estimates and can change with no notice given. For accurate sizes please contact us for full product updates.

11. We accept payments through PayPal & Shop.

12. We aim to get all items made & posted within 14 working days. When approaching Christmas, Valentines, Easter, Mothers Day & Fathers Days please allow longer. Please check our website for updated information during these busy periods.

13. All orders are final and once made CANNOT BE refunded or cancelled. This is due to the personal nature of the product and these items are unsellable once manufactured with Bespoke Names and Messages.