We do not accept returns on PERSONALISED ITEMS unless it arrives damaged.

Any damage & loss will be covered by Love Olive x. Photographic Evidence will need to be provided for damage and loss off items must follow procedure as stated by delivery company.

ALL LOSS & DAMAGE MUST BE REPORTED WITHIN 7 DAYS OF THE ITEM BEING POSTED THIS IS TO ENSURE WE CAN CLAIM IN LINE WITH OUR COURIER TERMS AND CONDITIONS.

Refunds will ONLY be issued to items deemed Lost by Courier,Damage caused by an individual such as the customer will not be covered. Items spelt wrong will not be replaced, please check all spellings and proofs sent.

We require a 10 working day investigation period with our couriers for any loss or discrepancy with all orders.

Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable. However, we will work with the customer to ensure they are satisfied with their purchase.

If you would like to return a NON PERSONALISED product this must be done 5 days after receiving your goods. A 20% restocking fee will be deducted from the cost to cover all merchant charges associated with any refund due. The buyer is to cover the full return postage and to ensure this arrives with no damage. If the item is received back to us damaged then no refund can be given and the goods must then be collected at the buyer’s cost.

All returned items must be wrapped carefully and in line with courier expectations. Failure to do so will cause a return to be rejected due to further damage caused by a lack of packing.